SHIPPING & INSURANCE

Dispatch

Most items listed on the website are in stock. When items are in stock, we will dispatch your order within 24-72 working hours in our working days. In case we need to contact you or obtain further information from you to verify an order, we will notify you within 1 working day after you have placed the order. Under unforeseen circumstance that items are not in stock, your order will not be able to dispatch in 24-72 working hours, please allow us 2 to 4 working days extra for re-stocking the items of your order. If your order cannot be dispatched within 5 - 7 working days, we will inform you by email with an explanation as well as an estimated dispatch date.

 

Shipping Cost & Delivery Time

eglobal central offers free local shipping - Free Economy Express Shipping within the entire United Kingdom on your orders1. With our Free Economy Express Shipping service, orders are normally delivered within 6 to 8 working days.

As an added value to our shipping services, we also provide three different local premium services for your selection during the checkout process. Additional shipping cost for the below three value shipping service will be added to your total order amount.

1.     Insured Economy Express Shipping (6-8 working days delivery2) = 3% of the order subtotal

2.     Priority Express Shipping (3-5 working days delivery2) = GBP14.99 (fixed rate) [Not available at this moment]

3.     Insured Priority Express Shipping (3-5 working days delivery2) = Priority Courier Shipping Fee GBP14.99 (fixed rate) + 3% of the order subtotal [Not available at this moment]

Please note that the above delivery times are just estimated quotes by the courier companies, hence we cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally as there are many uncontrollable factors in the process of shipment. Rest assured that eglobal central will do our utmost to limit any difficulties that may arise.

Free Delivery is offered only when a total order amount is at or above GBP50. For orders below GBP50, there is a fixed additional shipping cost of GBP9.99.

2 Order shipping to remote area is subject to additional shipping cost, at GBP24.99, as per the requirements of the courier companies. Such shipping costs will be added and shown as a shipping surcharge in your checkout order amount. To check whether or not your delivery address is in a remote location, please follow the below list: 

Remote area of United Kingdom : NORTHERN IRELANDSSCOTTISH HIGHLANDS & ISLANDS, SCILLY ISLES, SCOTTISH ISLANDS, JERSEY, DUBLIN

3 Light weight accessories are excluded from Free Shipping delivery. More details, please refer to below section.

*Delivery time frame are approximate only. In any event of unforeseeable, extraordinary circumstances such as weather, strikes and lockouts, transportation and custom check may cause an delay in delivery time and eglobalcentral.co.uk shall not be liable for such delay in delivery or any losses.

 

Shipping Location

We currently offer free shipping service to the entire United Kingdom, including England, Scotland (except Scottish Highlands & Islands), Wales, Northern Ireland, as well as Jersey. We currently do not offer any shipping service to Isle of Man, Channel Islands and Guernsey

 

*Unless the area is a remote area. Please see above for list of remote areas.

 

Light-Weight Accessories

If you are purchasing light-weight accessories listed below or with the light-weight accessories icon shown on the product page in a standalone order regardless of quantity and weight) will be shipped via Registered Air Mail and would be subject to an additional charge of GBP12.99. Parcel may normally take 14-21 days to arrive. Whereas the courier shipping service is applicable if the order contains one or more items which is/are not considered as light-weight accessories.

 

 LCD Screen Protector

 Memory Cards (and Adaptors)

 Flash Diffusers

 Soft Compact Camera Bag, Cases & Pouch 

 Extended Warranty Card

 Lens Adaptors

 Battery, Battery Grip, Battery  Charger

 Filters

 Fitness Band

 Lens Hood, Lens Cap, Lens Cases 

 Remote Switch & Remote  Controller

 GPS Reciever & GPS Unit

 Tripod Mount Ring

 Photo Paper

 Waterproof Case & Underwater  Housing (DiCAPac) 

 Cable (HDMI ,USB)

 Camera Strap

 Cleaning Accessories (Kit, Cloth, Pen &  Blower)

 Card Reader

 Tripod (Flexible/ Genric / JOBY  Tripod) 

 Bluetooth Headset

 USB Drive(Seigo, Buffalo)

 Inputting Devices (Mouse), Software

 Pocket Routers

 Mobile Accessories(Case, Bag,  Protector)

 Tablet  Accessories(Case, Pen,  Protector) 

 Watches

 

Liability of Courier

For orders shipped with the free basic shipping service (Free Economy Express Shipping), courier companies only cover physical loss or damage of goods during transit* subject to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is delivered to the designated destination. eglobal central is not responsible for the aforementioned liability or any dispute arisen with regards to the delivery of goods. Nevertheless, we will do our utmost to assist you in any event that you need to contact the courier to resolve a matter. 

*If you are in receipt of a damaged or tampered parcel, you have to notify us within 48 hours of receipt. After this time, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof.

 

Insurance

For orders shipped with Insured Economy Shipping or Insured Priority Shipping, eGlobal Central will cover in full, any physical loss or damage of the goods during transit up to the product value. You may opt for another shipment of the same goods as a replacement or a refund of product value. 
 
Below conditions are required in claiming a full product value refund or replacement if you suspect your parcel(s) is/are lost:
1) You open the claim with us (reported by livechat, email or ticket system) within 10 calendar days* after the tracking is sent to you
2) Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from courier or any other related parties 
 
*Cases reported to us after 10 calendar days of the tracking provided, we cannot 100% guarantee that courier could open investigation for your parcels’ status. 
 
Below conditions are required in calming a full product value refund or replacement for damaged good(s):
1) You open the claim with us (reported by livechat, email or ticket system) within 48 hours of receipt*, plus providing all photos of the package, including inner and outer box, courier bag, wrapped bubbles and the product photo
2) Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from courier or any other related parties 
 
*After 48 hours of receipt, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof.
 
*Insurance bought on order only cover first shipment process. In the case of reshipment, the insurance cannot be applied to the reship order.

 

PO Box and special address restrictions

As of currently, we apologize but we do not offer shipping to PO Box, parcel locker, hotel/motel (unless you are an employee) or freight forwarding address.

 

 


 

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